Fabulash — Privacy Policy
Fabulash respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what information we collect, why we collect it, how we use it and how you can contact us about your information.
1. Information We Collect
Depending on how you interact with Fabulash, we may collect:
- Your name
- Phone number
- Email address
- Appointment and booking information
- Treatment history
- Relevant treatment preferences or notes
- Information you voluntarily provide about allergies, sensitivities or treatment concerns
- Payment and transaction information necessary to process payments
- Communications between you and Fabulash
- Information submitted through our website, booking system or contact forms
- Technical information relating to your use of our website, where collected by our website or technology providers
We only seek to collect information that is reasonably necessary for our business activities and the services we provide.
2. How We Collect Information
We may collect personal information when you:
- Make or manage an appointment
- Contact Fabulash
- Purchase a product or service
- Complete a consultation or treatment form
- Subscribe to communications or marketing
- Use our website
- Communicate with us by phone, email, text message or social media
- Leave a review or otherwise interact with Fabulash
3. How We Use Your Information
We may use your personal information to:
- Manage and confirm appointments
- Contact you regarding your booking
- Provide requested treatments and services
- Maintain treatment records
- Process payments
- Provide appointment reminders
- Respond to enquiries
- Manage cancellations and no-shows
- Improve our services and customer experience
- Send marketing communications where you have consented or where otherwise permitted by law
- Maintain business, accounting and administrative records
- Meet legal and regulatory obligations
- Protect the security and integrity of our business
4. Booking & Payment Providers
Fabulash uses third-party technology providers to assist with functions such as online bookings, appointment management and payment processing.
These providers may process personal information on our behalf in order to provide their services.
Your information may therefore be stored or processed by these providers in Australia or overseas, depending on the services and systems used by Fabulash.
5. Website & Cookies
Our website and third-party technology providers may use cookies, analytics tools or similar technologies to understand website usage, improve functionality and, where applicable, measure marketing activity.
You can adjust cookie settings through your browser. Disabling certain cookies may affect some website functionality.
6. Marketing
Where permitted by law, Fabulash may send promotional communications about our services, products, offers or updates.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us directly.
We will not use your personal information for unrelated purposes without appropriate authority or consent, unless permitted or required by law.
7. Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business, including:
- Booking and appointment software providers
- Payment processors
- Website and technology providers
- Accounting and professional service providers
- Marketing or communication platforms
- Government authorities or regulators where legally required
- Other parties where you have authorised the disclosure or disclosure is otherwise permitted by law
We do not sell your personal information.
8. Security
Fabulash takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
9. Accessing or Correcting Your Information
You may contact Fabulash to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access or making changes.
10. Privacy Complaints
If you believe Fabulash has mishandled your personal information, please contact us so that we can investigate and respond to your concern.
We aim to resolve privacy concerns promptly and fairly.
If you are not satisfied with our response, you may have the option of making a complaint to the Office of the Australian Information Commissioner (OAIC).
The Australian Privacy Principles include requirements concerning collection, use, disclosure, security, access and correction of personal information.
11. Contact
Fabulash
Treetops Plaza Shopping Centre
Burleigh Waters, Queensland, Australia
Email: [email protected]
Phone: +61 451 800 450
For privacy enquiries, please use the contact details above.
12. Updates to This Privacy Policy
We may update this Privacy Policy when our information-handling practices or legal requirements change.
The latest version will be published on our website.