Fabulash — Booking Terms & Conditions
By making an appointment with Fabulash, you acknowledge that you have read and agree to these Booking Terms & Conditions.
1. Bookings
Appointments can be made through our online booking system or directly with Fabulash.
Please ensure you select the correct treatment when booking. If you are unsure which service is suitable for you, please contact us before booking.
Your appointment is considered confirmed once the booking has been successfully completed and any required booking deposit has been paid.
2. Booking Deposits
A booking deposit may be required to secure an appointment. Where a deposit applies:
- The deposit will be disclosed at the time of booking.
- The deposit will be credited towards the total cost of your treatment.
- The deposit is generally non-refundable when an appointment is cancelled, rescheduled or missed with less than 12 hours' notice, subject to any rights you may have under Australian Consumer Law.
- Deposits may be transferred to a rescheduled appointment where the appointment is changed with at least 12 hours' notice.
- Fabulash may require a deposit or full payment in advance from clients who repeatedly cancel or fail to attend appointments.
3. Cancellations & Rescheduling
We require a minimum of 12 hours' notice to cancel or reschedule an appointment.
More than 12 hours' notice
You may cancel or reschedule your appointment without losing your booking deposit.
Less than 12 hours' notice
Your booking deposit may be retained as a late cancellation fee.
No-show
If you do not attend your appointment and have not contacted us beforehand, your booking deposit may be retained.
Repeated late cancellations or no-shows may result in Fabulash requiring payment in advance or declining future bookings.
These cancellation provisions do not exclude or limit any rights you may have under the Australian Consumer Law.
4. Late Arrivals
Please arrive on time for your appointment.
If you arrive late, your treatment time may need to be shortened so that we can maintain the schedule for other clients.
The original appointment price may still apply where the treatment has been shortened because of your late arrival.
If you arrive too late for the treatment to be performed safely or to an appropriate standard, Fabulash may need to cancel the appointment. This may be treated as a late cancellation.
5. Lash Extension Appointments
For lash extension appointments, please arrive with your lashes clean and free from mascara, eyeliner, oils and heavy eye makeup.
Previous lash extensions applied by another salon may need to be removed before a new set can be applied.
Fabulash reserves the right to modify or decline a treatment where the condition of the natural lashes makes the requested treatment unsuitable.
Lash retention varies between individuals and can be affected by natural lash growth cycles, lifestyle, skincare, environmental factors and aftercare.
6. Lash Lift, Brow Lamination & Tinting
Please disclose any known allergies, sensitivities, previous reactions or relevant contraindications before your treatment.
Where required, a patch test must be completed within the required timeframe before treatment.
If you have previously experienced a reaction to lash lift, tint, brow lamination or similar products, you must inform Fabulash before treatment.
Fabulash may decline or modify a treatment where it is considered unsuitable or unsafe.
7. Allergies, Sensitivities & Reactions
You are responsible for informing Fabulash of any known allergies, sensitivities or previous reactions to cosmetic products or treatments.
While reasonable precautions are taken, cosmetic treatments can occasionally cause irritation or allergic reactions.
If you experience an unexpected reaction following your treatment, please contact Fabulash promptly.
8. Aftercare
You are responsible for following the aftercare instructions provided following your treatment.
Treatment longevity and results can be affected by failure to follow recommended aftercare.
9. Treatment Concerns
If you have a concern regarding your treatment, please contact Fabulash as soon as reasonably possible so that we can assess the issue.
Where appropriate, Fabulash may offer an adjustment or other remedy after assessing the circumstances.
Nothing in this section limits your rights under the Australian Consumer Law.
10. Children & Additional Guests
Due to the nature of our treatments and the requirements of the treatment area, clients are requested to attend appointments alone wherever possible.
Children and additional guests may not be permitted in the treatment area where their presence could create a safety, hygiene or operational concern.
11. Personal Belongings
Clients are responsible for their personal belongings while attending Fabulash.
Please avoid bringing unnecessary valuables to your appointment.
12. Behaviour
Fabulash reserves the right to refuse or discontinue a service where a client's behaviour is abusive, threatening, discriminatory, inappropriate or otherwise creates a safety concern for the client, therapist or other clients.
13. Prices & Payments
All prices are displayed in Australian dollars (AUD).
Prices may change from time to time. The applicable price will be the price displayed at the time of booking, subject to any applicable promotional terms.
Payment of the remaining treatment balance is due at the completion of your appointment unless otherwise agreed.
14. Consumer Rights
Nothing in these Booking Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you may be entitled to cancel your service contract and receive a refund for the unused portion or compensation for its reduced value. You may also be entitled to compensation for other reasonably foreseeable loss or damage.
15. Changes to These Terms
Fabulash may update these Booking Terms & Conditions from time to time.
The terms applicable to your appointment are those displayed at the time you make your booking.